Privacy Policy
The Loan Office Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and protect your personal information.
What Personal Information We Collect
We may collect the following types of personal information:
Your full name, date of birth, and contact details (email, phone, address)
Employment, income, and financial details
Identification documents (e.g. driver’s licence, passport)
Credit history and loan information
Business details (if applying for business finance)
We may also collect sensitive information, such as health or insurance data, where required for certain loan applications.
How We Collect Your Information
We collect information through:
Online forms and applications on our website
Direct phone, email, or in-person interactions
Third-party service providers (e.g. credit reporting bodies, lenders)
Referrals from partner networks (with your consent)
Why We Collect Your Information
We collect and use your information to:
Assess your eligibility for credit or financial products
Submit loan applications on your behalf
Communicate with you throughout the lending process
Comply with legal and regulatory obligations (e.g. AML/CTF laws)
Improve our services and user experience
We will not sell your personal information to any third party.
Disclosure of Your Information
We may share your personal information with:
Lenders, banks and credit providers
Credit reporting agencies (with your consent)
Our professional advisers (e.g. accountants, legal advisers)
Government agencies, as required by law
IT and software providers who support our operations
We only disclose what is necessary and ensure third parties are bound by confidentiality and privacy obligations.
Storing and Securing Your Data
Your personal information is stored securely in Australia, using encrypted digital systems and password-protected access. We take all reasonable steps to:
Prevent unauthorised access, misuse or loss
Ensure your data is accurate and up to date
Destroy or de-identify data when no longer required
Accessing and Updating Your Information
You can request access to your personal information or ask us to correct inaccurate or outdated information at any time. Please contact us using the details below.
Cookies and Website Analytics
Our website may use cookies and third-party tools (like Google Analytics) to improve functionality and understand user behaviour. These tools do not identify you personally but help us enhance your experience.
You can disable cookies via your browser settings.
Marketing Communication
We may send you updates, offers, or newsletters from time to time. You can opt out of marketing communications at any time by clicking “unsubscribe” in the email or contacting us directly.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The most current version will always be available on our website.